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Shipping policy

Processing and delivery

Orders are processed within 1–4 business days. Most orders arrive within 7–14 business days of being placed, depending on your location. During holidays and busy seasons, carriers may need a few extra days.

Your order ships from our fulfillment partners' warehouses, which may be located outside your country. If you order more than one item, they may arrive in separate packages.


Tracking

As soon as your order ships, you'll receive an email with your tracking number so you can follow your package.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties or taxes set by the destination country. Any such charges that are not collected at checkout are the customer's responsibility.

Address errors and lost packages

Please check your shipping address before placing your order. If you notice a mistake, contact us right away and we'll update it if the order hasn't shipped yet. If your package hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or issue a full refund.

Questions

Email us at markhardway023@gmail.com and we'll help.

Refund policy

30-Day Money-Back Guarantee

We want you to rest easy with your order. If you're not completely happy, you can request a full refund within 30 days of delivery.

How to request a refund

  1. Email us at markhardway023@gmail.com with your order number and a short note about the reason.
  2. We'll reply within 2 business days with return instructions. Please don't send items back without contacting us first.
  3. Once we receive and inspect your return, we'll refund you to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Conditions

  • Items must be unused or in like-new condition and returned with all included parts and original packaging.
  • Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.
  • Shipping charges paid at checkout, if any, are not refundable.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, email us a photo within 30 days of delivery. We'll send a free replacement or a full refund, and you won't need to ship anything back.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible and we'll cancel it and refund you in full.

EU and UK customers

If you live in the European Union or the United Kingdom, you also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day guarantee is in addition to, and does not limit, your legal rights.

Contact

RAMIR LLC (Treeglo / Mewbie)
30 N Gould St, Sheridan, WY 82801, United States
Email: markhardway023@gmail.com

Privacy policy

 

Who we are

This Privacy Policy explains how RAMIR LLC (Treeglo, Mewbie) collects, uses and shares your personal information when you visit our website, buy from us or contact us. Treeglo and Mewbie are trade names of RAMIR LLC, 30 N Gould St, Sheridan, WY 82801, United States ("we", "us", "our"). We are the controller of the personal information described here.

Our store runs on Shopify. By using our website, you acknowledge the practices described in this policy. If you have questions, email us at markhardway023@gmail.com.

Information we collect

We collect only what we need to run the store, fulfil your orders and support you.

We do not knowingly collect sensitive information such as health data, and we do not sell your personal information.

How we use and share your information

We share personal information only with service providers who help us run the store, under contracts that limit their use of it:

  • Shopify: hosts our store and checkout. See the Shopify Privacy Policy.
  • Payment providers such as Shopify Payments and PayPal: process your payment.
  • Fulfilment partners and carriers: pack and deliver your order, which may ship from warehouses outside your country.
  • Email and analytics tools: send our emails and measure site traffic.
  • Authorities: when the law requires it, or to protect our rights.

If our business is sold or merged, your information may transfer to the new owner under this policy.

Cookies

We use cookies to run the cart and checkout, remember your preferences and measure traffic. Where the law requires consent, such as in the EU and UK, we ask before setting non-essential cookies. You can change your choice through our cookie banner or your browser settings. Blocking essential cookies may stop the checkout from working.

Your rights and choices

Depending on where you live, you can ask us to:

  • Tell you what personal information we hold about you and give you a copy
  • Correct information that is wrong
  • Delete your information, unless we must keep it by law
  • Stop sending you marketing emails (or click "unsubscribe" in any email)
  • Opt out of targeted advertising or the "sale" or "sharing" of personal information as defined by US state laws such as California's. We honor Global Privacy Control signals.

EU, EEA and UK residents also have the right to object to or restrict our processing, to data portability, and to withdraw consent at any time. You can complain to your local data protection authority.

To use any of these rights, email markhardway023@gmail.com. We may verify your identity first and will reply within the time the law requires. We will not treat you differently for using your rights.

Keeping your information safe

We keep order records for as long as tax and accounting laws require, usually up to 7 years, and other information only as long as we need it for the purposes above. We use reasonable safeguards, but no method of transmission or storage is 100% secure.

International transfers

We are based in the United States, and our providers may process your information in other countries. When we transfer information from the EU, EEA or UK, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses.

Children

Our store is not intended for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its updated date.

Contact us

RAMIR LLC (trading as Treeglo and Mewbie) 30 N Gould St, Sheridan, WY 82801, United States Email: markhardway023@gmail.com

Terms of service

Overview

This website is operated by RAMIR LLC, doing business as Treeglo and Mewbie ("we", "us", "our"). By visiting our store or making a purchase, you agree to these Terms of Service. Please read them carefully.

Eligibility

You must be at least the age of majority in your place of residence to place an order. You may not use our products or this store for any unlawful purpose.

Products and pricing

We do our best to show product colors, sizes and descriptions accurately, but your screen may display colors slightly differently. Prices are shown in US dollars and may change without notice. If a product is listed at an incorrect price because of an error, we may cancel the order and refund you in full.

Orders

We reserve the right to refuse or cancel any order, for example if a product is out of stock, if we suspect fraud, or if the order appears to be placed by a reseller. If we cancel an order after payment, we'll refund you in full.

Payment

Payments are processed securely by our payment providers. You agree to provide current, complete and accurate purchase and account information.

Shipping, returns and refunds

Shipping is described in our Shipping Policy, and returns and refunds in our Refund Policy. Both form part of these Terms.

Product use

Use our products as described on the product page. On flights, follow crew instructions, including stowing tray tables during takeoff and landing. Do not use the pillow while driving.

Intellectual property

All content on this store, including text, images, logos and designs, belongs to us or our licensors and may not be copied or reused without our permission.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of this store or our products. Our total liability for any claim is limited to the amount you paid for the product in question. Nothing in these Terms limits any rights you have under consumer protection laws that cannot be excluded.

Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without affecting any mandatory consumer protection laws of the country where you live.

Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time of your order applies to that order.

Contact

RAMIR LLC (Treeglo / Mewbie), 30 N Gould St, Sheridan, WY 82801, United States. Email: markhardway023@gmail.com