Refund policy

30-Day Money-Back Guarantee

We want you to rest easy with your order. If you're not completely happy, you can request a full refund within 30 days of delivery.

How to request a refund

Email us at markhardway023@gmail.com with your order number and a short note about the reason.
We'll reply within 2 business days with return instructions. Please don't send items back without contacting us first.
Once we receive and inspect your return, we'll refund you to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Conditions

Items must be unused or in like-new condition and returned with all included parts and original packaging.
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.
Shipping charges paid at checkout, if any, are not refundable.

Damaged, defective or wrong item

If your order arrives damaged, defective or isn't what you ordered, email us a photo within 30 days of delivery. We'll send a free replacement or a full refund, and you won't need to ship anything back.

Cancellations

You can cancel your order free of charge before it ships. Contact us as soon as possible and we'll cancel it and refund you in full.

EU and UK customers

If you live in the European Union or the United Kingdom, you also have a legal right to withdraw from your purchase within 14 days of delivery without giving a reason. Our 30-day guarantee is in addition to, and does not limit, your legal rights.